The 3-year eGovernment Action Plan of Singapore is reviewed in this session. The US$900 million plan aims to enhance IT deployment in the public sector so as to better serve Singaporeans in the new knowledge-based economy. Key lessons from the Singaporean case indicate that technology is able to cut across hierarchies and technology sometimes drives the business process. The public sector must therefore be prepared to do things differently. It must be prepared to challenge the tried and tested way of doing things to continually innovate and adapt business and operational processes, and to radically re-engineer and totally transform the way of doing things.