This session examines the recent efforts to harness information technology (IT) to strengthen government-citizen relations, especially in the U.K. The United Kingdom is using IT to strengthen the tradition of representative democracy. One of the key initiatives in this regard is to establish portal sites as entry points to e-government. It is emphasized that delivering IT is a process that must be business focused and driven, not technology led, and that projects need to have clear, active, and visible leadership from the top. Attention is also called to the need to make the best use of technology to safeguard against a "digital divide."